Refund policy
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as when you received it.
- Be unworn or unused.
- Include all original tags.
- Be in its original packaging.
- Have a receipt or proof of purchase.
Damages & Issues
Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us right away, and we will assess the issue and provide a resolution.
Exceptions / Non-Returnable Items
- Clearance items are non-refundable and cannot be exchanged.
Exchanges
To exchange an item, please initiate a return first. Once your return is approved, you can place a separate order for the new item.
Shipping Costs
- Shipping costs are non-refundable.
- If your order included free shipping, the actual shipping cost incurred by Earth Lite will be deducted from your refund.
- If you're unsure about shipping costs, we recommend contacting us before placing your order.
Refunds
Once we receive and inspect your return, we will notify you about the refund approval status.
- Approved refunds will be processed automatically to your original payment method.
- Please note that banks and credit card companies may take additional time to process and post the refund to your account.
